PEN EDUCATION LIBRARY

IT

As a member of IT, it’s a safe assumption you do a fair amount of trouble-shooting. Your Operations team looks to you for resolution to system problems, and your Sales team asks the same of you, but faster. In addition to all the questions about your own system, you may even get inquiries about Dealer Systems. We know it can be confusing and PEN Services is here to help.

We selected the following videos specifically for YOU!

Please take some time to watch these videos in the order prescribed.

After each video, we strongly encourage you to take a short survey to provide your feedback

Recommended Videos

Time Commitment: 40 Mins

Discuss how a Dealer sets up product for Integrated eContracting. Preparation, Registration, Follow-up. What is everyone's role and what materials exist to help support the Provider, Agent, and Dealer through this process.

Traditional F&I Menus, Dealer Specialty, Direct Marketing, Digital Retailing

Identifying different terms. What does price mean. What is a pack (soft/hard), what is a markup. What are other terms people may use to describe the same thing. Discuss where pricing can be set. (Within Portal or Menu) Reiterate that PEN does not dictate/setup pricing, we simply pass data.

What do Dealer Systems know about you the Provider, how do DSPs see you. Some menus have direct, some work with agents but connect through PEN. They might work with your agent, with you, they use a provider profile. How are products saved.