Focus on the importance of diagnosis and identifying what type of issue the Dealer is having and the appropriate next step for fastest resolution. Reference a couple of real-life use cases. When the process is followed appropriately, and when it goes off the rails. Stress why following the correct support protocol is so important

Discuss how a Dealer sets up product for Integrated eContracting. Preparation, Registration, Follow-up. What is everyone's role and what materials exist to help support the Provider, Agent, and Dealer through this process.

High-level description of the PEN Services Dealer Onboarding process. What the communications are, whey they are sent, who receives them, and action items. The focus of this video will be on the steps recommended post registration. Usage of the Agent Email field in the form. Why it is important for Dealer Follow-up to discuss their Sales Process. Especially in the case of exceptions.

Build upon the introduction to PEN Services that was originally featured in Intro to PEN. Distinguish the difference between PEN the technology and the Business Services. Why does PEN Services exist? Walk-through of offerings and use cases for them. How are Providers leveraging PEN today?

Identifying different terms. What does price mean. What is a pack (soft/hard), what is a markup. What are other terms people may use to describe the same thing. Discuss where pricing can be set. (Within Portal or Menu) Reiterate that PEN does not dictate/setup pricing, we simply pass data.

What do Dealer Systems know about you the Provider, how do DSPs see you. Some menus have direct, some work with agents but connect through PEN. They might work with your agent, with you, they use a provider profile. How are products saved.