PEN EDUCATION LIBRARY

IT

As a member of IT, it’s a safe assumption you do a fair amount of troubleshooting. In addition to all the questions about your own system, you may even get inquiries about Dealer Systems. We know it can be confusing, and PEN Services is here to help.

FIRST: Watch PEN BOOT CAMP Videos

 

 

Recommended Videos

PEN Services has hand-picked the following videos specifically for YOU!

Please take some time to watch these videos in the order prescribed.

After each video, we strongly encourage you to share your feedback

Time Commitment: 40 Mins

There are more than 60 different systems integrated with PEN. The majority, and most commonly known, are Traditional F&I Menus. There are other Platforms connected to the network as well including Dealer Specialty, Direct Marketing, and Digital Retailing. These systems can vary from product setup process to how Dealers get support. This video helps to provide some education around each type of system, and directs you on other resources and reference information.
This Industry can be a confusing place. There are so many different systems, portals, software platforms, etc. And not every Dealer is going to be setup exactly the same. This video focuses on customization that is done within your Dealer's System. There are different terms used, people can have varying definitions, and that is how confusion can ensue. We discuss how this plays a role when it comes to setup, registration, and customization of a Dealer System. We look at the importance of understanding where pricing can be set. (Within Portal or Menu), the different terms used, and who is responsible for what.
Provider Exchange Network has over 200 Product Provider brands on the network. From OEMs, to Nationwide TPAs, full product portfolios to just one niche ancillary product. The Providers on the PEN come in all shapes and size. There are a number of steps, requirements, things to know, and other information that is beneficial to a Provider just starting their journey to "Join the Network". In this video we will discuss the process, best practices, and resources available, to ensure you get off on the right foot.
This video takes a closer look at how your products are seen via Integrated eContracting. We ask the question "What does a Dealer Systems know about, you the Provider, how are your products seen by the Dealer within the System? We discuss the differences and how that can lead to confusion and/or misdiagnosed "issues". We will help to provide more clarity and give some tips on how to avoid issues.